Customer Profile: Cross Insurance Agency
Cross Insurance Agency is an Independent Insurance Agency with 5 Locations throughout Western Washington currently employing a staff of 22 agents. In business for 20 years, the agency is in a position of growth and seeks continued expansion throughout the Northwest region.
Cross Insurance Agency is partnering with StartUPLabs to develop a digital kiosk for its Centralia, WA office. The location currently experiences a significant amount of foot traffic from non-standard customers & interactions (lost insurance cards, cash payments, bill lookups, etc.), which makes it a prime location for deploying an automation strategy.
The benefits this kiosk will provide Cross Insurance Agency will be the ability for customers to:
- Make Policy Updates
- Print Out Insurance Cards
- Get Instant Insurance Rate Quotes
- Pay Bills