Customer Profile: Cross Insurance Agency












Cross Insurance Agency is an Independent Insurance Agency with 5 Locations throughout Western Washington currently employing a staff of 22 agents. In business for 20 years, the agency is in a position of growth and seeks continued expansion throughout the Northwest region.

Cross Insurance Agency is partnering with StartUPLabs to develop a digital kiosk for its Centralia, WA office. The location currently experiences a significant amount of foot traffic from non-standard customers & interactions (lost insurance cards, cash payments, bill lookups, etc.), which makes it a prime location for deploying an automation strategy.

The benefits this kiosk will provide Cross Insurance Agency will be the ability for customers to:

  1. Make Policy Updates
  2. Print Out Insurance Cards
  3. Get Instant Insurance Rate Quotes
  4. Pay Bills